Contact us
MetLife Assurance is dedicated to delivering a high level of service and customer care, and our desire to satisfy customer expectations is central to everything that we do.
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Business enquiries Telephone: +44 (0) 20 7557 4926 Email: ewatkins1@metlife.com Post: |
Policyholder enquiries
It is important that you quote your National Insurance number and scheme name whenever you contact the customer service team. Our customer service team is available from 09:00 to 17:00 Monday to Friday (excluding UK public holidays).
Telephone: +44 (0)800 988 5993 (UK CALLERS) (Calls made from the UK on the BT network are free. Mobile and other network costs may vary) +44 141 240 2865 (Overseas Callers)
Email: MetLifePensions@JLTGroup.com
Post:
Customer Service Team
JLT Benefit Solutions
Post Handling Centre G-MetLife
St James House
Charlotte Street
Manchester M1 4DZ
Complaints
If you have a complaint about any aspect of the administration or operation of your MetLife Assurance Policy or would like to let us know about ways in which you think we might improve our service, please contact our Customer Service Team whose details are set out above.
It is important that you quote your National Insurance number and scheme name whenever you contact the Customer Service Team. They will respond promptly and fully to your complaint.
If your complaint is unrelated to the administration or operation of your MetLife Assurance Policy or your complaint has not been resolved to your total satisfaction, please write to:
The Compliance OfficerMetLife Assurance Limited
15 Bedford Street
London
WC2E 9HE
or send an e-mail to:
MALcomplaints@metlife.com
General Feedback
We would like to hear from you with suggestions on how we can improve our website or feedback on what we are doing well:
Telephone: +44 (0) 207 557 4900
Email: MALGeneralEnquiries@metlife.com
Post:
MetLife Assurance Limited
15 Bedford Street
London WC2E 9HE
My MetLife
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