Customer service team

MetLife Assurance is dedicated to delivering a high level of service and customer care. We make our commitment to the Financial Services Authority’s (FSA) principles for Treating Customers Fairly (TCF) a fundamental part of all our activities.

Our customer service team is available to answer your enquiries, and welcomes any suggestions for ways in which you think we might improve our service. We would also like to hear from you if you want to tell us about things that we are doing well.

It’s important that you quote your NI Number, Policy Number and Scheme Name whenever you contact the customer service team. Our customer service team is available from 09:00 to 17:00 Monday to Friday (excluding UK public holidays).

Telephone: +44 (0)800 988 5993 (UK CALLERS) (Calls made from the UK on the BT network are free. Mobile and other network costs may vary)
+44 141 240 2865 (Overseas Callers)

Email: MetLifePensions@JLTGroup.com

Post:
Customer Service Team
JLT Benefit Solutions
Post Handling Centre G - MetLife
St. James’s House
Charlotte Street
Manchester, M1 4DZ

My MetLife

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Useful Information

There is a variety of information available online which may be helpful for your reference. To assist you we have provided links to some of those resources below.

Click here

Events Calendar

Members of the MetLife Assurance team frequently speak at and participate in industry conferences and other forums. We encourage you to engage in these industry events and visit our stand – or attend our presentations or panel discussions. We welcome the opportunity to speak with you and share our perspectives in pension risk management.

2010 Calendar.

Contact Us

MetLife Assurance is committed to helping clients and their advisers meet their unique pension risk transfer needs and financial goals. Our team takes a consultative and solutions-oriented approach, to help develop the right approach for you.

For more information on how we can help you tailor the right solution


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